TRANSPORTATION AND DELIVERY

We have tried to give the maximum facilities for the shipping or collection of our products, for that reason we have multiple options:

Collection by the client (of FREE cost)

• In our workshop in Caldes de Montbui (08140), Calle Vic, 40 in the province of Barcelona, ​​always at arranged hours through our email info@artesanitartaruga.com or to the phones +34 637 555883 / +34 637 556061
• In the different Markets that we attend in several towns of the province of Barcelona and in the city of Barcelona. For more information see the document MARKETS.
• In Barcelona at Calle Comte Borrell, 138-140 entlo. Hours 8 to 14 and from 16 to 18 h. Tel.625164642 Mr. Joaquim.

Shipping by POST, with payment: Cash on delivery.

• Usually, for the sending and the packaging we will use the green line of mails (envelopes and ecological boxes), in addition it will be possible to use blue package or certified letter, according to the volume of the product.

Shipping via POST, payment: Transfer or by PAYPAL with cards.

• Usually, for the sending and the packaging we will use the green line of mails (envelopes and ecological boxes), in addition it will be possible to use blue package or certified letter, according to the volume of the product.

Shipping by courier: ASM, with payment: Transfer or PAYPAL with cards.

• Usually for these shipments will be made with padded envelopes inserted inside the messenger delivery bags.

Transport costs vary according to the zones and in each case the system calculates the best option and presents it, so that they can choose which way is more economical.

We also have Free Transportation for products from € 2 to € 12

PORTES PAID

For orders whose AMOUNT exceeds 40 Euros, the postage will be FREE
The postage will be paid for all orders whose amount is equal to or greater than 60 euros.

RETURNS OR ERRORS:

If the return is caused by a customer error, the customer will have to pay for the shipping costs.

In case the customer receives a product that does not correspond to the purchase made, Artesania Tartaruga will assume the expenses caused.

For a better information on the ways of sending or returning products, please contact us at: info@artesaniatartaruga.com or our contact numbers +34 637 555883 / +34 637 556061