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GENERAL CONDITIONS

The following is a contract document that will govern the contracting of products and services through the website www.artesaniatartaruga.com, owned by Núria Ollé Pérez

Acceptance of this document means that the user:

  1. You've read, you understand and you're agree with this text.
  2. Ue is a person with sufficient capacity to hire.
  3. That assumes all obligations here.


These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website www.artesaniatartaruga.com of the provider.

The provider reserves the right to unilaterally modify said Conditions, without affecting the goods or promotions that were acquired prior to the modification.

Identity of the parties

On the one hand, the supplier of goods or services contracted by the user is Núria Ollé Pérez, whose registered address is Carrer de Vic, 31 / Caldes de Montbui 08140. Barcelona C.I.F. 37.328.040Y and with telephone customer service +34 637 555883 / +34 637 556061 and of another,

The user, registered in the website by means of a username and password, on which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

Object of the Agreement

The purpose of this contract is to regulate the contractual relationship between the provider and the user at the time the latter accepts the corresponding box during the online contracting process.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.

PROCUREMENT PROCEDURE

The hiring procedure can only be carried out in the Castilian or Catalan language. In case it could be carried out in another language it will be indicated before starting the recruitment procedure

The user to be able to access the services offered by the provider, must register through the website by creating a user account. For this, the user must provide freely and voluntarily the personal data that will be required.

The user will select a username and a password, undertaking to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft thereof or possible access by an unauthorized third party , So that it proceeds to immediate blocking.

The user will not be able to choose as user's name words that are intended to confuse others by identifying him as an integral member of the provider, as well as expressions that are injurious, abusive and in general, contrary to the law or to the exigencies of morality and good manners.

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the procurement procedure will follow the following steps:

  1. Select the product (s)
  2. Add them to the shopping cart
  3. Finish the purchase by selecting the "pay"
  4. The user is asked to identify himself, If he is a registered user requesting his mail and password
  5. Requesting that you register and provide your data (also for future purchases)
  6. Follow the process that indicates the system
  7. Accept the general conditions of purchase
  8. Make the payment for the chosen system.
  9. The system asks us to confirm the order.
  10. Once the payment has been made and / or verified (in case of transfer), an email with the confirmation of the order is sent.
  11. The buyer receives another order at the time of preparation of their order
  12. Finally he receives the agreement of the departure of the expedition, with all his data.


In any case, the contractor's platform will inform the user, once the contracting procedure has been completed, via email regarding all the characteristics, price, forms of transportation, date of contracting and estimated delivery of the contracted product or service.

DELIVERY OF ORDERS

The store will manage the shipment as quickly as possible. The approximate delivery time is 1 to 6 working days after the order confirmation according to the place of destination, if the products are in our warehouse.

The output of the product from the warehouse will be notified via e-mail.

The delivery of the orders will be made at the address of delivery freely designated by the user. Thus, the provider assumes no responsibility for when the delivery of the product or service is not carried out as a result of the information provided by the user are false, inaccurate or incomplete or when delivery can not be done

Notwithstanding the above, the provider must take the required measures to a diligent transport company so that delivery can take place within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, No liability can be attributed against the provider.

Price and validity period of the offer

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro (€) currency. Such expenses, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional services and attachments to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be communicated to users beforehand.

WAY TO PAY

  • By Bank transfer
    • Banco Sabadell Atlántico
    • IBAN ES45-0081-0305-9400-0128-0535
  • Cash on delivery
  • Through the pay-pal platform for Visa and Mastercard


Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent with the purchased product.

For any information about the order, the user will have the customer service telephone number of the provider that is +34 637 555883 / +34 637 556061 or via e-mail to the address of e-mailinfo@artesanitartaruga.com. In any case, you must indicate in the subject of the message or the tele-operator the order number that was assigned to you and indicated in the confirmation email of the purchase.

RIGHT OF DISSEMINATION

The user will have a period of 10 working days from the date of receipt of the product for the return of the same. Unless the return is made for defects in the product, the expenses related to the shipping will be assumed by the user. In any case the product must be returned in its original packaging and in perfect condition.

APPLICABLE GUARANTEES

All products offered through the website are completely handcrafted and original, unless otherwise indicated in its description.

All of them have a warranty period, in accordance with the criteria and conditions described in Royal Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users And other complementary laws.

TRANSPORT

The transport will be made with the company or form selected by the user who will carry out the transport and delivery. For more information, see TRANSPORTATION AND DELIVERY.

Applicable law and jurisdiction

These conditions will be governed or interpreted according to the Spanish legislation in what is not expressly established. The provider and the user, agree to submit any controversy that could arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the user's domicile.

In case the user has his address outside Spain, the provider and the user, expressly renounce any other forum, submitting to the Courts and Tribunals of the city Granollers (Spain).


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